Return and Exchange Policy

Easy Returns & Exchange Policy | Sunanta Madaan

At Sunanta Madaan, we strive to provide you with high-quality, defect-free luxury fashion. We want you to love your purchase, but in case you need to make a return or exchange, we’ve made the process simple and hassle-free. Please review the following important details before submitting a request:

Exchange & Alteration Process

  • Each standard size outfit is eligible for one exchange or alteration.
  • Size alterations are available at no extra cost.
  • You can exchange for a different size of the same product.
  • Products must be unused, unworn, unwashed, and free of any damage, stains, or fragrances.
  • The product tag must be intact.

How to Exchange or Alter Your Product

  1. To initiate an exchange or alteration, contact us within 3 days of receiving your order via email at hello@sunantamadaan.com or WhatsApp at +91-9899777081.
  2. Once we receive the returned product and it passes our quality check, we will dispatch your replacement order.
  3. You are required to self-ship the product to us, and the returned item should be received within 7 days from the date of your initial contact.

Important Note

  • Returned items that do not meet the conditions above (unused, unworn, unwashed, and with the tag intact) will not be accepted. These will be sent back to the customer at their expense, and no refund or exchange will be processed.

Non-Returnable Categories
Certain product categories are non-returnable unless there is inherent damage at the time of delivery due to a miss from our quality team:

  • Couture and Customized garments: These are non-exchangeable unless there is a defect.
    • Custom-made orders can only be altered, not exchanged.
    • Alterations are chargeable (₹750) if more than one alteration is requested.
  • Delivery Charges: Size exchange or alterations have a delivery charge of ₹199 within India.

Returns Due to Damages or Manufacturing Defects
Any product purchased on our website can be returned only if it is damaged or has manufacturing defects upon delivery.